This is the agreement between Kindred and a business listed on it. It is the one you accept when you apply. It is deliberately short, and it says what happens to your money and your listing.
A listing puts your business in front of people who have already matched with each other on Kindred and are trying to decide where to meet. It is not advertising space and it is not a booking system. People find you, and then they turn up or they do not.
Every business is verified by hand before its listing goes live. Applying is not the same as being listed, and we may decline an application without giving a reason.
Nothing. There are no tiers, no subscription and no fee of any kind. Verification is free, the listing is free, and hosting an event is free.
Kindred Business previously charged a monthly subscription with three levels, and took a commission on ticket sales. All of that is withdrawn. Nothing renews and nothing is owed. If a charge reaches you dated after this change, write to support@kindredapp.ca and it will be refunded in full.
Every verified venue can create events. The tier that used to gate them no longer exists.
Events are free to attend. A place is a reservation rather than a ticket: nothing is charged to the person taking it, and Kindred takes nothing from you.
If you cancel a published event, everybody holding a place is told. Nothing was charged for it, so there is nothing to refund.
Kindred does not process payments for you and does not hold money on your behalf. If you want to charge for something at your own venue, that is between you and the person, arranged your own way and outside Kindred entirely.
Everything about your business: that the details in your listing are true, that you are authorised to act for the business, that you hold whatever licences and insurance your business requires, and that the place is safe and lawful to visit.
You are responsible for what happens on your premises. Kindred introduces people to each other; it does not supervise them, and it is not a party to anything that happens when they arrive.
Running the listing and the portal, and taking the fee described in section 3 and nothing else.
We do not promise you any particular number of visitors, bookings, or ticket sales. The numbers page in your portal shows what actually happened. It is not a forecast and we make none.
We may remove or suspend a listing if the business closes, if the details stop being true, if we receive credible safety reports about the venue, or if the account is used to do something the app is not for. Where we can, we will tell you why.
We do not give you the identity of anybody who looked at your listing. The numbers page shows counts and nothing that identifies a person, and there is no version of the portal in which that changes.
What we hold about your business is what you typed into the portal, plus your listing photographs and the counts described above. The privacy page covers everything else, and it applies to you as it applies to everybody.
Deleting your account from the portal removes the listing, the photographs and the account. Ticket and payment records held by Stripe are Stripe’s and are governed by your agreement with them.
Kindred is provided as it is. To the extent the law allows, we are not liable for lost profits, lost bookings, or any indirect or consequential loss, and our total liability to you in any twelve month period is limited to the amount you paid us in that period.
Nothing here limits anything that cannot lawfully be limited.
If these terms change in a way that matters, we will email the address on your account before it takes effect. Continuing to use the portal after that is how the new version is accepted.
This agreement is governed by the law of the Province of Ontario, Canada.